Frequently Asked Questions and Answers

Q. I would like a quote for a travel product
You can receive a quote for any Bali Panoramic Tours products online at any time that suits you. Simple follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.

Q. Can I book this when I get there?
Bali Panoramic Tours products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the Bali Panoramic Tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, otherwise you will get no space once at that destination.

Q. Are there discounts for booking more than one tour?
Bali Panoramic Tours uses the services of over 1000 travel providers worldwide and each booking is made separately with each Activities. Therefore, Bali Panoramic Tours cannot offer discounts for multiple bookings.

Q. I have not received a reply to my emails
Some email internet providers can mark general booking emails such as those sent from Bali Panoramic Tours as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

Q. When do I receive confirmation of my booking?
The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the tour & activity information page. Most tours are confirmed at time of booking, however others will be advised to you within 12 - 48 hours. If confirmation or otherwise is not received within 12- 48 hours, please contact Bali Panoramic Tours Customer Service.

Q. What languages are available for this tour?
The majority of the tours and services provided in English only. If another language is available, please contact our team to request other language as like:Japanese, Germany, France even Spanish

Q. I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?
Most Bali Panoramic Tours wil pick you up from major hotel to where you are staying, and enter these details as the pick up in your booking request.

Q. Can I book over the telephone?
Bali Panoramic Tours is a complete online booking service therefore does not offer a reservation service via the telephone. However, we offer 24 hour, 7 days a week customer service via email to support your booking questions. Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally it may take up to 5 hours to reply. However, If you have not heard from Bali Panoramic Tours within 5 hours, please re-submit your request.

Q. How To pay?
To make your booking final, we require a deposit of 25% so we can start planning your Trips/Activities Reserve. The deposit can be paid via Paypal ,bank transfer. For this last option you will receive an invoice via Paypal. A 4% administration surcharge is added to cover the Paypal charges. You will receive the details for the payment options when you book. The remaining amount can be paid at the Office or on the spot.


Bali Panoramic Tour & Adventure

Telepon / Whatsapp :  (+62) 813 3880 4051
Email :
Jln. Sri Wedari 5x Ubud, 80571 Bali - Indonesia

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